![]() Susan Clubb, an extraordinary bird and exotic vet. I was referred to two different vets as my primary Dr. i will be changing vets because that is what i expect from my pets doctor. if my pets are under the care of a doctor for their entire life and i want to talk directly to the doctor when my old cat is having problems and i am in distress about it, that request would be honoured. i found this to be non caring and disrespectful to someone that had been seen for so many years at that office. the doctor at harmony refused to call me directly. actually one of the vets that they said did home visits, does not, but suggested i call and talk to the doctor directly and not the front staff. i thought after my pets being patients for over 24 years that if i wanted to talk to the doctor for 5 minutes about my cat that that request would be honoured. it is true i haven't been in the office for several years, i go in regularly to buy flea medicine. she is getting old, i had some questions i wanted to ask the doctor. i now have a 15 year old cat that they have seen since she was a kitty. i have gone to this vet with all my animals since the early 1980's. The response to my rating, i would like to clarify, since in their response they did not state correctly what my request was. She will tell everyone of the unethical business practice of this office My mother is on the Jupiter Art Committee, several writer's groups (she is a published author), The Cultural Alliance, Women to Women, Lighthouse Art Gallery, etc. A good reputation is the best thing for a business.or worst. The residents at her luxury apartment complex cannot believe this is happening to her. My mom lives in Jupiter and I tell you that finance is not an issue. Cline refused to speak to her and the receptionist had absolutely NO empathy, was extremely rude and stated they would turn it to collections. My mom's cat died 4 days later and now the office is demanding she pay $400+ dollars for tests she never approved. He NEVER asked her if she wanted these things done! We knew her beloved cat was declining and simply wanted to make sure she was comfortable during her transition. While her cat was with the doctor, he performed an EKG, extensive bloodwork and an extensive urinalysis. Two months ago her cat was really declining due to age (19 years!) and she brought her in for her annual checkup. Cline, my mother would bring her cat for annual checkups and when her cat became ill, of course she brought her in more often to perform more specific tests. ![]() My mother has taken her dogs here for 20+ years, rescued a kitten from here and has been an excellent "MOM" to her pets.
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